Returns Policy

Returns for Store Credit or Exchange

We gladly accept returns for store credit or exchange within 21 days of receiving your order, provided the item meets the following conditions:

  • Returned within 21 days of delivery

  • In original packaging with tags attached

  • Unworn, unwashed, and in original condition (free of odour, makeup stains, pet hair, or other markings)

  • Hygiene stickers intact where applicable

  • Accompanied by an authorised Return Number (RN#)

Items Not Eligible for Return

For hygiene and safety reasons, and unless deemed faulty under ACL, we are unable to accept returns or exchanges on the following:

  • Formal gowns

  • Final Sale items

  • Pre-orders

  • Accessories and hats

  • Cosmetics or beauty items

  • Undergarments (including lingerie and bodysuits)

  • Swimwear without hygiene seal

  • Items returned without original tags or in unsaleable condition

Important: We recommend trying swimwear over undergarments to maintain return eligibility if you are unsure of sizing. Use our sizing guide or chat with us before purchase to ensure the best fit.

Returns Assessment

Blushque reserves the right to reject any return that does not comply with this policy. Items that do not meet these conditions may be returned to the customer at their original shipping address.

Refunds

We offer refunds only if the request is lodged within 7 days of delivery, and the item meets the conditions listed above.

  • Refunds are issued to the original payment method

  • Please allow 5–7 business days for the funds to appear, depending on your payment provider

  • Shipping fees are non-refundable unless the product is faulty or the error is ours

Faulty Items

If you believe your item is faulty or misrepresented, please lodge a return through our Returns Portal and attach clear images of the issue.

If the item is assessed as faulty, you are entitled under Australian Consumer Law to:

  • A repair, replacement, or refund, depending on the severity of the fault

  • A refund of any delivery charges related to the faulty item return

  • We will cover postage costs for faulty returns and may advise you on proper disposal if return is unnecessary

Lodging a Return

  • Customers are responsible for return shipping and exchange reshipping costs unless the return is due to a fault or error by Blushque

  • We recommend using a trackable service with insurance, as we are not liable for lost return parcels

  • If the return is due to our error, please contact sales@blushque.com and we will offer alternate arrangements

How to Lodge a Return

Returns must be submitted via our [Returns Portal].

Return Processing Time

Returns are processed within 3–5 business days of receipt. We will notify you by email once your return has been reviewed and the outcome is confirmed.

Afterpay Returns

 For further information, contact Afterpay on 1300 100 729.

Consumer Guarantees

This policy operates alongside your rights under the Australian Consumer Law. If a product you purchase fails to meet consumer guarantees (e.g. not of acceptable quality, not fit for purpose, or does not match description), you may be entitled to a refund, replacement or repair.

Policy Updates

Blushque reserves the right to update or modify this Returns Policy at any time without prior notice. Any orders placed after changes have been made will indicate your acceptance of the updated terms. We encourage you to review our most current Terms and Conditions before completing a purchase. Please note that no agent, employee, or third party is authorised to make changes to this policy or our Terms on our behalf.